FAQ
Straight answers.
If it isn’t here, email hello@clip2art.com during hours.
Are the edits done by people or by AI?
People. We may use machine-learning cutouts as a first pass on simple shapes. A retoucher always owns the file that leaves the desk.
How fast can you turn a job around?
Standard is 12 hours after files and brief are complete. Rush is about 6 hours. Same-day is about 4 hours on productized SKUs, capacity-limited. Restoration and heavy compositing are quoted with a longer desk.
What is included in the free trial?
Two or three of your images on the service you care about, edited to your brief, so you can judge edge quality before you send a batch. Send the hard cases, not the easy ones.
Which file types do you accept?
JPEG, PNG, TIFF, PSD, WebP, and most RAW formats (CR2, CR3, NEF, ARW, RAF). Keep a trial to 3 files. For a large batch, send a link in the notes.
Do you sign NDAs?
Yes. Every job is under NDA by default. A longer paper NDA is available from sales@clip2art.com.
Can you match our existing catalog?
Send a style frame and a one-page spec (canvas, shadow, crop, naming). Your producer will lock that as the checklist.
What if I need a revision?
First-pass revisions that stay inside the original brief are included. New scope is a new line on the quote.
Do I pay on this website?
No. The store prices a standard job and sends a request. We confirm the first look, then invoice by card or PayPal. There is no card form on this site.
Will I get an email confirmation?
You get a job or request ID on the thank-you screen. A producer replies to the address you entered during desk hours (8am–11pm ET). Automated mail is only sent if this deployment has an email key configured.